Terms & Conditions for Returns
Terms & Conditions for Returns
- Check your order carefully. Please notify New Earth within 48 hours of any possible error by calling 800.800.1300.
- New Earth offers a generous 90-day return policy on its nutritional products.
- To receive a refund, unused products, empty bottles or packaging must be returned to New Earth.
- Any product received by New Earth after the 90-day return period will not be refunded or returned to sender.
- No refunds will be issued by phone.
- Because of the commission structure, New Earth has up to 30 days to issue a refund.
- For same month refunds, the entire order must be returned. We do not issue same month refunds the last 4 business days of the month.
- Shipping charges are non-refundable.
- Support material is not refundable or exchangeable, except in cases of an Associate Resignation (see policy below). Any such items received by New Earth will not be returned to sender.
- Refunds are issued to the same credit card used to pay for the order.
- When a package is returned to the company due to refusal of delivery by the recipient we will deduct the cost of the return shipping from the refund due.
- Unauthorized refusal of a package may result in the termination of the account.
Cooling Off Policy for Purchases Made Directly From a New Earth Associate
Customers who purchase New Earth products from a representative (not from New Earth directly) have the right to cancel a purchase within the following guidelines. You may cancel a sales transaction, without any penalty or obligation, within three (3) days from the date beside your signature on your sales receipt. If you cancel, any payments made by you under this agreement, and any instrument executed by you will be returned within ten (10) business days following receipt of your cancellation notice by the seller. If you cancel, you must make New Earth Life Sciences products previously received by you, if any, available to the seller at your residence, in substantially as good condition as when received, or, if you wish, you may comply with the instructions of the seller regarding the return of the shipment of the goods at the expense and risk of the seller. If you make the New Earth Life Sciences products available to the seller and the seller does not pick them up within twenty (20) days of the date of your notice of cancellation, you may retain or dispose of these goods without any further obligation. If you fail to make the goods available to the seller then you remain liable for performance of all obligations under the contract. To cancel your transaction, mail or deliver a signed and dated copy of this cancellation notice to the New Earth Associate who sold the product to you.
Support materials and inventory, including the Independent Business Associate Kit, is refundable for a 12 month period from the Associate's date of purchase, unless such materials are sold as seasonal, discontinued, or special promotion products. Any such "unmarketable" items received by New Earth will not be returned to sender. Upon the company's receipt of these materials and inventory, the company will issue a refund and terminate the Associate's account with New Earth.