FAQs

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays are processed the following business day. Standard shipping typically arrives within 5–7 business days. Express shipping arrives within 2–3 business days. Delivery times are estimates and may vary by carrier.

Once your order has been dispatched, a tracking link will be sent to your registered email address. You may also view order status and tracking details within the Orders section of your account dashboard.

If you are not fully satisfied with your purchase, please contact our support team within 30 days of receipt. Please check your order carefully upon arrival and notify us within 3 days of any error or damage by calling 800.800.1300 or emailing support@newearth.com. We value our members and are committed to resolving every concern promptly.

You can manage your subscription — including frequency, quantity, or cancellation — directly from your account dashboard under the Subscriptions tab. If you need assistance, our support team is available to help at support@newearth.com or 800.800.1300.

New Earth's Wild Microalgae® is harvested from Klamath Lake, Oregon — one of the most pristine freshwater ecosystems on earth. Our products are non-GMO and produced under rigorous quality controls. For specific certification details on individual products, please refer to each product page or contact our support team.

Wild Microalgae® is Aphanizomenon flos-aquae (AFA) — a nutrient-dense freshwater algae that has been the foundation of New Earth's formulas since 1982. Harvested from Upper Klamath Lake, it is one of the most complete whole foods available, delivering essential fatty acids, complete protein, vitamins, minerals, and phytonutrients in a highly bioavailable form.

We recommend starting with our Product Finder Quiz — a short assessment that identifies your wellness priorities and recommends the most aligned formulas for your goals. You can also explore our Goals Hub for curated product guidance by health focus area, or contact our support team for personalized guidance.

New Earth products are whole-food nutritional supplements. If you are taking prescription medications or managing a health condition, we recommend consulting your healthcare provider before adding any new supplement to your routine. Our formulas are designed to complement a balanced lifestyle, not replace medical treatment.

Yes, we ship to select international destinations. International orders typically arrive within 2–4 weeks of shipment. Please note that orders may be subject to customs duties and fees levied by the destination country, which are the responsibility of the customer. If a package is refused or undeliverable due to unpaid fees, retrieval costs may be deducted from any applicable refund.

Our support team is available Monday through Friday, 8 AM–5 PM Pacific Time. You can reach us by email at support@newearth.com, by phone at 800.800.1300, or via the contact form on our Contact page. We aim to respond to all inquiries within one business day.