Shipping policy

Processing Time:
Orders are processed within 1-3 business days of purchase. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times:
We offer the following shipping methods:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days

Please note that these are estimated delivery times, and actual delivery times may vary.

Shipping Rates:
Shipping rates are calculated based on the shipper, weight and volume of the order, and the destination. The shipping cost will be displayed at checkout.

International Shipping:
International orders may be subject to customs duties and fees levied by the destination country, which are the responsibility of the customer. If a package is refused or undeliverable due to failure to pay fees, the cost incurred by New Earth to retrieve the package may be deducted from the order refund and replacement orders may not be sent.

Order Tracking:
Once your order has been shipped, you will receive an email with tracking information.

Returns and Refunds:
Check your order carefully. Please notify New Earth within three (3) days of any possible error by calling 800.800.1300.

If you are not satisfied with your purchase, please refer to our Return Policy.

We value our customers and strive to provide excellent customer service. If you have any questions or concerns about your order, please contact us.

Please note: This shipping policy is subject to change without notice.